Adobe Experience Cloud
Experience Platform, Analytics, Customer Journey Analytics, Target, Audience Manager, Real-time CDP, Campaign, Web SDK, Tags, and Adobe I/O.
Takafumi Sakurai
Customer-facing technical professional in Tokyo with 10 years of experience across enterprise Digital Experience SaaS, Adobe Experience Cloud, Technical Account Management, BI, DMP, and data-driven marketing.
10+Years across DX SaaS, technical support, TAM, and analytics
2,000+Enterprise support cases resolved across Adobe Experience Cloud
97%Customer satisfaction, with 99% agent satisfaction scores
Profile
Enterprise support leader with analytical depth.
I support strategic enterprise customers using Adobe Experience Cloud by translating ambiguous product behavior, implementation issues, and business risk into clear investigation plans and customer-ready communications.
My background combines Adobe technical support and Technical Account Management with Hakuhodo DY Group experience in BI, private DMP operations, web analytics, statistical modeling, and data-driven marketing optimization.
Expertise
Focused capabilities for complex digital experience teams.
Support Engineering
Named Support Engineer, escalation management, enterprise case ownership, customer issue resolution, and service-quality enablement.
Debugging and Tools
DevTools, Charles, cookie and storage inspection, front-end JavaScript debugging, Postman, Splunk, Grafana, Xcode, and MySQL Workbench.
Data and BI
Python, R, SQL, statistical modeling, machine learning, Tableau, Datorama, Power BI, Alteryx, private DMP, and data visualization.
Impact
Measured outcomes across customer support and enablement.
Expansion in premium support services for a strategic multi-million-dollar ARR account through trusted technical engagement.
KCS articles authored, improving customer self-resolution and reducing support workload.
Core Behavior and case-quality reviews completed across FY23-FY26 for Digital Experience support teams.
Enablement touchpoints delivered through workshops, Office Hours, and JAPAC newsletters as a certified Soft Skills Trainer.
Experience
A career spanning enterprise support, technical advisory, and analytics.
Adobe Inc. - Tokyo, Japan
Technical Support Engineer / Named Support Engineer
Feb 2020 - Present
Technical Account Manager
Aug 2018 - Jan 2020
Hakuhodo DY Digital / Hakuhodo DY Media Partners - Tokyo, Japan
Data Analyst / BI and DMP Consultant
Apr 2016 - Aug 2018
Credentials
Education and selected certifications.
Education
- Harvard Business School Online - Credential of Leadership, Impact, and Management in Business, 2026
- Keio University - Master of Medical Management, 2016
Adobe
- Adobe Analytics Architect Master
- Adobe Customer Journey Analytics Developer Expert
- Adobe Target Architect Master
- Adobe Analytics Developer
- Adobe Experience Platform
Analytics, BI, and Cloud
- Microsoft Power BI Data Analyst
- Microsoft Azure Developer Associate
- Google Advanced Data Analytics
- Google Business Intelligence
- Alteryx Designer Core
Engineering and Development
- IBM Full-Stack Software Developer
- IBM Full-Stack JavaScript Developer
- Adobe Firefly Services Qualified
- Stanford Algorithms and Machine Learning
- Johns Hopkins R Programming
Professional Skills
Technical depth with customer-facing execution.
Stakeholder EngagementCustomer-Centric CommunicationPresentation SkillsCross-Functional CollaborationProject ManagementJavaScriptJavaHTMLCSSGoogle Cloud PlatformAmazon Web ServicesMicrosoft AzureDatabricks
Contact