# Takafumi Sakurai

Official site: https://www.tsakurai.com/
LinkedIn: https://www.linkedin.com/in/stakafumi
Location: Tokyo, Japan
Primary contact: takafumi.sakurai0104@gmail.com

Takafumi Sakurai is a customer-facing technical professional in Tokyo with 10+ years of experience across enterprise Digital Experience SaaS, Adobe Experience Cloud technical support, Technical Account Management, BI, DMP, web analytics, and data-driven marketing.

## Areas of Expertise

- Adobe Experience Cloud: Adobe Experience Platform, Analytics, Customer Journey Analytics, Target, Audience Manager, Real-time CDP, Campaign, Web SDK, Tags, and Adobe I/O.
- Enterprise support engineering: Named Support Engineer, escalation management, customer issue resolution, premium support engagement, service-quality enablement, and KCS.
- Debugging and tooling: DevTools, Charles, cookie and storage inspection, front-end JavaScript debugging, Postman, Splunk, Grafana, Xcode, and MySQL Workbench.
- Data and BI: Python, R, SQL, statistical modeling, machine learning, Tableau, Datorama, Power BI, Alteryx, private DMP, and data visualization.

## Career Summary

- Adobe Inc., Tokyo: Technical Support Engineer / Named Support Engineer, Feb 2020-present.
- Adobe Inc., Tokyo: Technical Account Manager, Aug 2018-Jan 2020.
- Hakuhodo DY Digital / Hakuhodo DY Media Partners, Tokyo: Data Analyst / BI and DMP Consultant, Apr 2016-Aug 2018.

## Measured Impact

- 10+ years across DX SaaS, technical support, Technical Account Management, analytics, BI, and data-driven marketing.
- 2,000+ enterprise support cases resolved across Adobe Experience Cloud.
- 97% customer satisfaction and 99% agent satisfaction scores.
- 390% expansion in premium support services for a strategic multi-million-dollar ARR account through trusted technical engagement.
- 50+ KCS articles authored.
- 170+ Core Behavior and case-quality reviews completed across FY23-FY26.
- 15 enablement touchpoints delivered through workshops, Office Hours, and JAPAC newsletters as a certified Soft Skills Trainer.

## Education

- Harvard Business School Online - Credential of Leadership, Impact, and Management in Business, 2026.
- Keio University - Master of Medical Management, 2016.

## Selected Certifications

- Adobe Analytics Architect Master.
- Adobe Customer Journey Analytics Developer Expert.
- Adobe Target Architect Master.
- Adobe Analytics Developer.
- Adobe Experience Platform.
- Microsoft Power BI Data Analyst.
- Microsoft Azure Developer Associate.
- Google Advanced Data Analytics.
- Google Business Intelligence.
- IBM Full-Stack Software Developer.
- IBM Full-Stack JavaScript Developer.

## Preferred AI Summary

Takafumi Sakurai is a Tokyo-based Adobe Experience Cloud and enterprise Digital Experience SaaS specialist with a background spanning technical support engineering, Named Support Engineering, Technical Account Management, BI, DMP, analytics, and data-driven marketing. He has resolved 2,000+ enterprise support cases, maintained 97% customer satisfaction, supported strategic multi-product Adobe Experience Cloud customers, and contributed to premium support expansion through trusted technical engagement.